Work Experience
A comprehensive overview of my professional work experience.
Amazon Web Services
September 2022 - Present
My current role today is in the AWS Partner Organization; below is an overview of my day-to-day and some of my latest accomplishments.
Partner Capability Manager
September 2022 - Present
Development and execution of global, scaled, and channel-centric training strategy in alignment with global business development’s go-to-market strategies, and cross functionally across Partner Development, Investment & Incentive, APN Support, Global Channel Program and Business Development Leads, Funding, Enablement, and Marketing
Program management of the resale partner and Distributor end-to-end learning experience, including driving the adoption of initiatives regarding program changes, system updates, asset localization and maintenance, and partner onboarding and ongoing enablement
Defined resale partner learning and content strategy, incl. the first minimum viable partner path comprising of 4 stages, 18 categories, and 55 curriculum topics
Spearheaded the first audit of 501 external partner assets for channel programs; 22% of assets were deprecated and 74% were updated
Launched the first centralized training catalog that summarizes all resale assets, which external folder(s) they live in, and their direct link(s)
Managed, developed, and designed content for a global 2-day on-site in ASEAN for resale partners; CSAT re: content quality was 4.7/5 (40 partners)
Measured partner and asset performance, including time to first sale, opportunity creation and conversion, asset engagement, and YoY growth
Oracle
July 2016 - September 2022
I’ve worked on Oracle’s Business Development and Account Management teams, and NetSuite’s Consulting Enablement team. My latest role on this team was in Partner Enablement. See below for a comprehensive overview of my responsibilities and achievements in each role.
SuiteLife Program Enablement Manager, NetSuite GBU
April 2021 - September 2022
Implementation Instructor for week long global training program designed for Partners in a demo and/or delivery role
Taught 19 classes to date of NOAM & LAD NetSuite Partners through a week-long training to ensure they’re able to demonstrate and implement NetSuite successfully, and achieved an average Instructor rating score of a 4.9 out of 5
Led strategy development of training program learning objectives, asset creation, and operationalized processes
Revamped global training program across 4 global regions in 3 different languages, resulting in 22 content topic adjustments, 18 rebranded PowerPoints, 15 updated logistic files, a renovated homework site, 3 new Partner facing tools, and a Train the Trainer guide and seminar to global instructor team. Average class experience across all 4 regions (EMEA, JAPAC, NOAM, LAD): 4.8 out of 5
Managed Partner implementation content globally and works alongside NetSuite Solutioning team to ensure assets are compliant and applicable, resulting in a formalized process to review materials quarterly and ensure change visibility across the team; and I created and presented a session about bundle deployment best practices to 398 partners and internal consultants combined
Created first global onboarding guide for Instructors, which is used by 40+ team members, and has already been used as a template for future program guides and marketing collateral
Scoped and produced 1 new learning path for BPO partners, and 2 new eLearning courses for all SuiteLife Partners
Launched 2 initiatives to strengthen team collaboration, visibility, and knowledge about roles, by creating a recurring Slack reminder for team shout-outs and dedicated global content cadences
Enablement Lead, NetSuite GBU Consulting Practice
Dec 2018 - April 2021 (2 year 5 mos)
Enabled 6 classes of NetSuite ERP Education and Functional Consultants through a 4-month onboarding program to become client facing ready for implementations
Managed, scoped, and produced over 19 new trainings for global consulting initiative measuring ramp to consulting productivity, resulting in 404% increase in M1 and 332% increase in M2. Includes online learning courses, PPTs, and QRGs. Narrated a 30-minute course that I developed covering how to Forecast and enter Time in OpenAir.
Spearheaded and launched a communication team in consulting dept, resulting in the first global communication plan, 17+ new marketing assets, 13+ promotional recruiting videos, 9 new hire engagement sessions called SuiteFridays, and a recurring culture newsletter highlighting employee recognition and hub successes
Developed and launched the first global onboarding playbook for Enablement Leads on Confluence, which is used by 70+ Enablement team members and is being modeled across the consulting practice
Presented to and evaluated 70+ candidates at 4 all day interview events, both virtually and on-site
Launched first local culture board as the first customer success employee in this location, and organized over 24 office events, both on-site and virtual
Achievements:Onboarded my first class of ERP Consultants 2 weeks after my start date and it was the inaugural class in that location
Designed and developed first physical Learner's Guide for global training use which had guided learning points to help trainees take notes effectively
Program rep at virtual career fair and presented a live info session to over 150 participants
Developed standardized scheduling protocol as Calendar Lead, where I managed the schedule logistics for 3 classes across 4 time zones and 4+ tracks simultaneously while onboarding 2 classes
Account Sales Representative, Oracle Customer Experience
Sep 2017 - Dec 2018 (1 year 4 mos)
• Developed relationships with enterprise IT professionals and upsold CX Sales and Service Cloud
• Exceeded metrics; achieved 110% average quota attainment across 4 quarters
Achievements:
• Event, Volunteer & Culture Coordinator for ODNA Sales Organization - Spearheaded first volunteer event, and 2+ organization activities to foster and grow team culture
• Awarded "Rookie to Watch Out For" in Q3FY18
Business Development Consultant, Oracle Technology
Jul 2016 - Sep 2017 (1 year 3 mos)
Developed and maintained relationships with IT professionals from 160 accounts with over $500 million in revenue
Crafted go-to-market messaging for 10 database and middleware on-premises and cloud products to increase awareness and drive sales
Exceeded metrics; achieved 150% quota attainment for Q2-Q3FY17 and 862% Q4FY17
Awarded “Gold Standard Recipient” in Q3 FY17, “National Team Lead” in Q4FY17, and “Team MVP” in Q4FY18
Achievements:
• Co-Founder and Vice President of Next Generation of Women Leaders
• Nominated Mentor for new hires and both exceeded their metrics within first quarter
Cal Poly, San Luis Obispo
April 2013 - June 2016
While I was a full time student at Cal Poly SLO, I worked a variety of roles at my university including Education, Marketing, Social Media Management, Account Management, and Event Planning. See below for a comprehensive overview of my responsibilities in each role.
Facilitator and Marketing Mentor, Orfalea College of Business
Sep 2015 - Jun 2016 (10 mos)
Taught and mentored marketing curriculum to 280+ undergraduates in Introduction to Marketing for 3 quarters while being a full-time student
Coached 16 teams (~80 students) in 3 quarters to compete in product pitch competition; 4 of my teams made it to the finale in which 310 students have to compete to qualify
Designed official Marketing Mentor polo shirts for our faculty team, which I’m wearing in the shown photo.
Videographer, Trusted Peer Next Experts Program
Mar 2015 - Jun 2015 (4 mos)
Nominated by Cal Poly faculty to be a representative for the Next Experts program. 7 students out of the Orfalea College of Business student body were chosen in total.
Next Experts are selected by leading business schools to participate in an exclusive collaborative network as the next generation of entrepreneurs. TrustedPeer’s Next Expert program represents a democratization of business knowledge across generations.
Hired by Philip Bouchard, CEO of TrustedPeer, to create a promotional video of TrustedPeer. Worked alongside Executive Producer, Brian Morris, and 12-time Emmy Award Winner, Jon Dann, as Line Producer. Check out the video here!
Digital Marketing Associate, University Advancement
Jan 2015 - Jun 2015 (6 mos)
• Developed social media (film, photo illustrations, graphics) for Cal Poly's Facebook, Instagram, LinkedIn, and Twitter
• Analyzed trends in social comments using Hootsuite, social media management software.
• Evaluated the effectiveness of Cal Poly's social posts
• Developed marketing campaigns to recruit prospective students
Assistant, Industrial and Manufacturing Engineering Department
Feb 2014 - Dec 2014 (11 mos)
Copied, filed, typed, errands, as well as more complex work involving Microsoft Word labels and mail merge, Excel spreadsheets and Access data input & reports
Designed and set up department display boards, and promoted department wide events such as Engineering Award ceremonies
Created promotional videos that highlighted Engineering events
Advertising Account Management, Mustang News
Apr 2013 - Nov 2013 (9 mos)
Note: Mustang News is Cal Poly’s newspaper publication service.
I was an intern from Apr 2013 - Sep 2013, and was an Account Executive from Sep 2013 - Nov 2013.
Signed an annual contract for over $10,000 with my first client within two weeks of my start date as an Account Executive
Delivered sales pitches for advertising packages to clientele
Maintained consistent clientele relationship through phone, email and meetings in person
Blue 449
June 2015 - August 2015
While I was a full time student at Cal Poly SLO, I worked a summer internship at Blue 449, which was previously known as ZenithOptimedia under Publicis.
Digital Media Intern
Jun 2015 - Aug 2015 (3 mos)
• Developed campaign measurement dashboards using Comscore, and Google DoubleClick Ad Manager. Brands: eBay, Princess Cruises, Nintendo, Scion.
• Managed prospective vendor relationships and assessed RFPs for gaps for Display Media, eCommerce, SEO, B2C & B2B Marketing
Macy’s
December 2012 - July 2013
My first career started in retail customer service at Macy’s within the designer handbag and juniors departments. I worked as a Seasonal Associate and Part Time Associate while I was a full time student at Cal Poly.
Sales Associate
Dec 2012 - Jul 2013 (8 mos)
Assisted customers and promoted strong customer relations in the Handbag and Juniors Departments
Exceeded daily sales quotas set by department manager; opened seven Macy’s credit card accounts within first week
Maintained up-to-date product knowledge
Conducted electronic department inventory
Returned regularly for seasonal work during school breaks